Privacy policy
Privacy Policy Last updated: May 20, 2026
This Privacy Policy describes how Nelo ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from drinknelo.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). "You" and "your" refers to you as a user of the Services, whether as a customer, visitor, or otherwise.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on the Site with a revised "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information about you from a variety of sources to provide the Services. What we collect depends on how you interact with us. Beyond the specific uses below, we may use your information to communicate with you, improve the Services, meet legal obligations, enforce our terms, and protect the rights of Nelo and our users.
Questions about this policy? Contact us at contact@heynelo.com.
What Personal Information We Collect
Directly from You
- Contact details: name, address, phone number, and email
- Order information: billing/shipping address, payment confirmation, email, and phone
- Account information: username, password, and security credentials
- Shopping activity: items viewed, saved, added to cart, purchases, reviews, referrals, or gift cards
- Customer support communications: anything you share when reaching out to us
Automatically from Your Usage We may collect usage data automatically via cookies, pixels, and similar technologies. This may include device and browser details, IP address, network information, and how you navigate our Site.
From Third Parties We may receive information from third-party vendors and service providers, including:
- Platform providers such as Shopify, who support our Site and Services
- Payment processors who collect billing and payment information to fulfill your orders
- Advertising and analytics partners when you interact with our Site or emails
All third-party information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
- Fulfilling Orders & Services: Processing payments, shipping orders, managing your account, handling returns, and sending transactional notifications.
- Marketing & Advertising: Sending promotional communications by email, text, or mail, and tailoring ads across our Site and other platforms. (EEA residents: legal basis is our legitimate interest per Art. 6(1)(f) GDPR.)
- Security & Fraud Prevention: Detecting and acting on fraudulent or malicious activity. Keep your account credentials private — if you believe your account is compromised, contact us immediately. (EEA residents: legal basis is legitimate interest per Art. 6(1)(f) GDPR.)
- Customer Support & Improvement: Responding to your inquiries and improving our Services. (EEA residents: legal basis is legitimate interest per Art. 6(1)(f) GDPR.)
Cookies
We use cookies to power and improve our Site, remember your preferences, and run analytics. Third-party partners may also place cookies on our Site. For details on Shopify-specific cookies, visit shopify.com/legal/cookies.
Most browsers accept cookies by default — you can adjust your browser settings to block or remove them, though this may affect your experience.
We recognize the Global Privacy Control (GPC) signal. If you opt out via GPC, we will treat it as a valid request to opt out of sharing or targeted advertising for that browser or device. Learn more at globalprivacycontrol.org. We do not recognize other "Do Not Track" signals.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
- With vendors and service providers supporting our operations (payments, shipping, analytics, cloud storage, IT, customer support)
- With business and marketing partners for advertising purposes
- When you direct or consent to disclosure (e.g., social media integrations, product shipping)
- With our corporate affiliates
- In connection with a business transaction (merger, acquisition, or bankruptcy), legal obligations, or to protect the rights of Nelo or others
Categories of information disclosed in the past 12 months:
| Category | Recipients |
|---|---|
| Identifiers (name, contact, account info) | Vendors; marketing partners; affiliates |
| Order & commercial information | Vendors; marketing partners; affiliates |
| Usage/internet activity | Vendors; marketing partners; affiliates |
| Geolocation (IP-based) | Vendors; marketing partners; affiliates |
We have also "sold" and "shared" the following for advertising and marketing:
| Category | Recipients |
|---|---|
| Identifiers (name, email, phone) | Business & marketing partners |
| Purchase records | Business & marketing partners |
| Usage data | Business & marketing partners |
Third-Party Websites
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of any site we do not control. Review their policies independently before sharing your information.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us their information, please contact us at contact@heynelo.com to request deletion. We do not knowingly sell or share the personal information of individuals under 16.
Security & Retention
We take reasonable steps to protect your information, but no security measure is perfect. Information in transit may not be fully secure. We retain your personal information based on account needs, legal obligations, and dispute resolution requirements.
Your Rights
Depending on your location, you may have the right to:
- Access or know what information we hold
- Delete your personal information
- Correct inaccurate information
- Request portability of your data
- Opt out of sale, sharing, or targeted advertising
- Restrict or withdraw consent for processing
- Appeal our decisions
To exercise any of these rights, contact us at contact@heynelo.com. We will not discriminate against you for exercising your rights. We may verify your identity before processing your request and will respond within the timeframe required by applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us at contact@heynelo.com. If you're unsatisfied, you may have the right to contact your local data protection authority depending on where you live.
International Users
Your information may be transferred, stored, and processed outside your country. For transfers out of Europe, we rely on recognized mechanisms such as Standard Contractual Clauses.
Contact Us
For questions about this Privacy Policy or to exercise your rights, email us at contact@heynelo.com. Our support team is available Monday through Friday, 9am–6pm Central Time.
Nelo is the data controller of your personal information unless otherwise stated.